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Atomic Watches USA would
like to make your Internet order as trouble free as possible. If you have questions,
please refer to the information below. If you cannot find what you are looking for, please
call us at 1-800-853-5486 or email us at
info@eaiusa.com.
Our business hours are M-F, 9:00 - 5:00 EST.
1. How to place an
order by phone, fax, or mail
2. Checking the status of your
order
3. International
Orders/Shipping
4. Requesting order
changes and cancellations
5. Atomic Watches USA return policy
6. Checking the status of your
return or credit
7. Reporting a problem
with placing an order
8. Other Ordering problems
9. Gift
Wrapping and Gift Messaging
10. Our Privacy Policy
11. Finding a Product
12. Warranty Information
13.
Repairs
14. FAQ and
Troubleshooting your Junghans watch
How to place an order by
phone, fax, or mail
By Phone:
You can call our toll-free Customer Service number at 1-800-853-5486 (U.S.
and Canada only)
By Fax:
If you would like to place an order by fax, simply complete the fax
form or print your online order and fax to Atomic Watches USA
Order Department at
1-201-891-5689.
By Mail:
To order through the mail, simply complete the fax form or
online order, print it out, and mail it with a check or money order payable to
Atomic Watches USA:
Eric Armin Inc. (EAI)
Atomic Watches USA
Order Department
118 Bauer Dr.
PO Box 7046
Oakland, NJ 07436-7046
we accept the following credit cards.
 
The charge on your credit card
statement will appear as "Eric Armin Inc."
Important: Please submit your
billing information exactly as it appears on your credit card statement. We have to verify
name, complete address, and phone number before we process any order. Submitting incorrect
or invalid billing information will cause an order or be delayed or canceled. Also we must
have mutual consent on all drop ship items.
For a list of local authorized
Junghans dealers, please contact us at
1-800-853-5486.
Checking
the status of your order
When is my order going to arrive?
Your order will generally be shipped within one to two days of receipt. We will also
notify you if the product you ordered is out of stock and when we expect to ship it to
you. Please note the shipping times below are in addition to the days processing time
noted above.
Standard shipping
If the products you ordered are in stock, in most instances we will ship your
order within one to two days after receiving the order. If the shipping address is in the
continental United States, your order should arrive within one to two weeks via United
Parcel Service (UPS) (Note: Shipping times may vary seasonally.)
Overnight and other options
UPS Next Day, Second-day, and Third-day shipping options are available for an
additional charge for orders being sent to addresses within the United States. Please note
that the order processing time of one to two days should be added to overnight or
second-day shipping.
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All orders are processed within 48 hours
Please allow 1-2 weeks delivery |
| General merchandise up to 2 lb. |
$7.00 |
| APO |
$8.00 |
| HI, PR, AK |
$18.00 via UPS 2nd Day |
|
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Additional
continental US shipping options: |
| UPS Next Day |
$30.00 |
| UPS 2nd Day |
$15.00 |
| UPS 3rd Day |
$12.00 |
|
 |
| up to 2 lb. |
$30.00 |
Actual shipping time is contingent upon
availability of merchandise and credit verification. We do not ship on weekends. In the
event of delays, we will attempt to contact you by phone or Email. |
International
Orders/Shipping
International Orders
Presently, we do not accept international orders.
Attention Canada!
according to UPS...
"Brokerage for Standard To Canada: For standard shipments to Canada, UPS
provides Customs Brokerage service unless otherwise specified by the importer. The
importer is responsible for all brokerage charges, duties, and taxes at time of import."
"Brokerage for Standard To Canada: For standard shipments to Canada, UPS
provides Customs Brokerage service unless otherwise specified by the importer. The
importer is responsible for all brokerage charges, duties, and taxes at time of import."
"Brokerage for Standard To Canada: For standard shipments to Canada, UPS
provides Customs Brokerage service unless otherwise specified by the importer. The
importer is responsible for all brokerage charges, duties, and taxes at time of import."
"Brokerage for Standard To Canada: For standard shipments to Canada, UPS
provides Customs Brokerage service unless otherwise specified by the importer. The
importer is responsible for all brokerage charges, duties, and taxes at time of import."
"Brokerage for Standard To Canada: For standard shipments to Canada, UPS
provides Customs Brokerage service unless otherwise specified by the importer. The
importer is responsible for all brokerage charges, duties, and taxes at time of import."
What does this mean? You
might be levied "brokerage" charges by UPS upon receiving your package. Please
contact UPS for fees and exact details.
Additional information about your order:
Should you wish to know the status of your shipped order, please call us at 1-800-853-5486, we will provide you with your UPS tracking number, you can call the
UPS tracking system at 1-800-PICKUPS or visit their website at www.ups.com. This system will provide you with
information regarding the current location of your order.
If you are experiencing an extra-long waiting time for your order to arrive, please email
us at
info@eaiusa.com, and we will
be happy to assist you in any way that we can.
Requesting order changes and
cancellations
If you have placed an order with Atomic Watches USA
and have
decided to cancel the order, please call 1-800-853-5486
or email info@eaiusa.com. We will confirm the
cancellation within 24 hours. If the order has already been shipped, we will provide you
with information on how to return it.
Atomic Watches USA
return policy
If, for any reason,
you are not completely satisfied with your purchase of your product, you
may return it within thirty (30) days to Eric Armin Inc (EAI)/Atomic
Watches USA
Order Department and obtain a full refund - less 10% restocking fee for
Casio merchandise - of the original purchase price
of the product, excluding shipping and handling charges. All returns must
be accompanied by a Return Merchandise Authorization (RMA). To obtain your
Return Merchandise Authorization, please contact our sales department at
1-800-272-0272. If your original payment was made by check, EAI will
issue a check for the return; if the original payment was made by credit
card, your credit card account will be credited. Please allow one
billing cycle for credits to be issued on your credit card. If
returning an order paid by debit card, please be aware that it will still
take several days for the funds to be returned to your bank account.
You must return the product at your expense in undamaged condition in
the original packaging with the manual instructions and warrantee card.
We cannot refund your order if the product is damaged in anyway due to
accidental or abusive use or has been used, worn, sized etc. Your
return authorization number and a copy of the original packing slip must
accompany the return, with an explanation as to why the product is being
returned. Upon receipt of the returned product to Eric Armin Inc
(EAI)/Atomic Watches USA, a refund will be made to you for the
original purchase price, less the shipping and handling charges.
Defective merchandise will be exchanged for the same item when the
defective merchandise is returned within the first 30 days of purchase. An
explanation of the nature of the defect must be included with the returned
merchandise. A copy of the original packing slip must accompany the
returned merchandise. The customer is responsible for the shipping expense
to return the product.
No returns will be accepted after 30 days.
All watchbands sales are final.
Please request
Return Merchandise
Authorization (RMA) at:
1-800-272-0272
Please return the product to the following
address:
Eric Armin Inc. (EAI)
Atomic Watches USA Order Department
118 Bauer Dr.
PO Box 7046
Oakland, NJ 07436-7046
Any concerns about Atomic Watches USA products or services should be directed to
our Customer Service Department at
info@eaiusa.com
Reporting a problem with placing
an order
We are constantly striving to make it easier for our
customers to order online. If you are experiencing a problem ordering over the Internet,
please let us know. We apologize for any inconvenience a problem may have caused. In the
meantime, you can place your order over the phone by calling our toll-free Customer
Service number: 1-800-853-5486.
Other
ordering problems
If you experience any other ordering problems, we would
really like to know. Please provide us with additional questions, comments or ideas that
you may have that might make the ordering process easier. You can email these to
info@eaiusa.com
Gift Wrapping and Gift Messaging
Buying a Junghans as a gift? Gift
wrapping and gift messaging are free with any order. Just let us know
in the 'Comment' section of our shopping cart.
Our
Privacy Policy
Atomic Watches USA
is maintained by Eric Armin Inc. (EAI)
118 Bauer Dr.
PO Box 7046
Oakland, NJ 07436-7046. We can be reached by e-mail at
info@eaiusa.com.
Our company recognizes the importance of protecting the privacy of Personally Identifying
Information about you as a user of this web site. This web site does not collect
Personally Identifying Information about you except for information that you voluntarily
provide (for example, when you post a message to a bulletin board or provide shipping and
billing information for an online purchase).
We consider the following to be Personally Identifying Information: your name, address,
phone number, date of birth, job, personal interests, credit card information, and if
linked with your other Personally Identifying Information, your email address, shopping
selections and data about the pages you visited on this web site. Personally Identifying
Information is used by Atomic Watches USA only to process your online purchases. Personally
Identifying Information is treated confidentially within Atomic Watches USA. This web site
does not share Personally Identifying Information outside Atomic Watches USA
with third
parties.
Users should be reminded that any Personally Identifying Information that is voluntarily
posted by a user to a public area of this web site (for example, a posting to a bulletin
board or chat room) may always be collected and used by others. We cannot prevent such
uses.
Finding a
product
If you can't find a certain product
If you cannot find the timing product you are looking for, it may not be on our
web page...yet. Please call us at 1-800-853-5486. If there is a special product that you
think we should carry, let us know. We would love to hear from you, email us at info@eaiusa.com.
Warranty
Information/Procedures
For product received damaged by shipping,
please contact EAI (1-800-853-5486) for RA#. The shipping damage must be
reported within 10 days of receipt.
EAI
118 Bauer Dr.
PO Box 7046
Oakland, NJ 07436-7046
1-800-853-5486
All Junghans and Eurochron wristwatches are warranted by
Junghans to the ultimate customer for a period of two (2) years from the
date of original purchase ('warranty period') against defects in material
and workmanship. If such a defect occurs during the warranty period
Junghans will -at its option- repair or replace the product provided that
proof of date and place of purchase is supplied by the customer. This
limited warranty does not cover bracelets, straps, crystals, batteries or
wear to the case nor does it apply in case of misuse or abuse including
defects caused by servicing not performed by an authorized Junghans
service center.
Exclusion of Warranty
The proper
functioning of the receiver contained in Junghans products has been tested
as a prototype with regard to its sensitivity and range of reception
within a radius of 1864 miles around the transmitter in Boulder,
Colorado. Any claims of warranty -express or implied- due to the
clock's failure to properly receive atomic signals because of interference
whatever may be the source of that interference (including but not limited
to field conditions, metal structures, household appliances, computers and
special climatic conditions) are hereby expressly excluded in all
respects.
All Junghans products are covered under a
two-year manufacture's warranty. After-sales service will be covered by
Junghans' Service Center. Please send product under warranty along with
warranty card and copy of receipt to:
Providence Watch Hospital Inc.
168 Hillside Rd.
Cranston, RI 02920
1-401-944-5100
provwatch@aol.com
All Casio products are covered under
manufacture's warrantees. Please refer to individual products for specific
information.
Repairs
Please send Junghans products under warranty or to be
repaired along
with warranty card and copy of receipt to:
Providence Watch Hospital Inc.
168 Hillside Rd.
Cranston, RI 02920
1-401-944-5100
provwatch@aol.com
Casio Support Telephone Numbers
Casio Service/Repair
1-800-706-2534
Casio Catalog
1-973-252-7570
Casio Technical Info.
1-800-634-1885
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